Apple CEO Tim Cook Apologizes for Maps App in iOS 6

Though Apple’s latest iOS 6 and new iPhone 5 are enjoying tremendous popularity and worldwide acceptance, yet a few iPhone 5’s issues and iOS 6’s problems are teasing Apple fans to a great extent; especially the new Maps App in iOS 6 is the big headache for all iOS users.

In fact, Maps App is the most criticized feature of new iOS 6 firmware and many rival companies are poking fun at Apple over this nasty offer which usually proves an #iLost service rather than a true mapping solution. Apple introduced its own 3D mapping service by divorcing Google Maps, but now the company has trapped in its own net and finds no way to escape besides many efforts to have fixes for iOS 6’s Maps App.

Taking the entire issue a serious matter for company’s goodwill, now Apple’s CEO apologizes to all iOS users over their new Maps App in iOS 6 with a concrete promise that they wouldn’t make any ignorance or delay to solve the mapping issues in their earliest time.

Here’s the script of the open letter just issued by Apple CEO Tim Cook apologizing for nasty behavior of Maps App in new iOS 6 firmware;

  To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO
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Via: Apple

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